Delivering payroll and HR solutions for over 25 years, M&B is the heart of the Payroll Software and Services Group. We’re committed to innovation, expertise, and excellence—and we’re using it to change HR and payroll for the better.
M&B provides an outsourced payroll & umbrella service, with fully qualified consultants who protect & guide employers through employment law and HMRC regulations. M&B provides FCA regulated reviews, advice and recommendations across a suite of employee benefits including health, risk, well-being and lifestyle benefits.
Our commitment to payroll and HR is reflected not just in numbers, but in the seamless and dependable service we’ve created—allowing us to become one of the UK’s most trusted providers. We provide total accuracy and compliance with our range of market-leading UK and international payroll solutions.
Everything we do is based on core values, to help us address our customers’ needs as best we can. We keep the following core values front of mind at all times:
Excellence
- Exceed our customers’ expectations
- Get it right first time, every time
- Ensure processes and systems are robust
- Expect high standards of behaviour and professionalism from each other
Integrity
- Do what we say we’ll do
- Remain open, honest and fair in all our dealings
- Stay consistent and committed in everything we do
Agility
- Be flexible and adaptable in meeting customer needs
- Respond quickly
- Adapt to market changes
- Explore and develop alternative business channels
- Find better, faster and smarter ways of working
Empowerment
- Encourage feedback – no idea is a bad idea
- Provide knowledge, development and training to achieve excellence
- Provide the technology to succeed
- Understand and own our objectives
- Help each other achieve those objectives
At M&B we are proud of the service that we provide and to prove this we publish a monthly update on how we are performing against our internal key performance indicators.
Percentage of accurate payments processed and paid on time – 99.61%
Average call wait time –22s
Percentage of complaints raised by our customer base –0.1%
Our Approach at Miller & Bancks
M&B provides an outsourced payroll & umbrella services , with fully qualified consultants who protect & guide employers, individuals and contractors.
With over 20 years combined experience M&B has grown rapidly as an organisation…
Starting life as a bookkeeping firm, M&B recognised the need for increased efficiency within essential employer support services. The addition of Payroll and umbrella services has resulted in M&B being able to offer one solution for all three services.